Cancellation / Refund Policy

Customers must read the refund and cancellation policies on the website and must agree to them during the order process. Before submitting their payment information, customers must click on a “Accept” or “Agree” button for return and cancellation. The policy can then be sent to customers with the order confirmation email once the order has been submitted. Our refund and cancellation policy is published on our website and is binding on all clients who place an order with Bizhub.

Cancellation Policy

Bizhub believes in assisting its customers to the greatest extent possible, and thus has a flexible cancellation policy. In accordance with this policy:

Cancellations will only be considered if they are made within 48 hours of the order being placed. We will levy Gateway Charges in such cases. However, if the orders have been communicated to us and the process has begun, the cancellation request will be denied.

If you have a problem with one of our services, please contact us by sending us an email.

Refund Policy

When a fee payment is made to Bizhub, the fees paid in advance are held in a client account by Bizhub. When Bizhub works on a client’s matter, it will earn fees. Depending on the completion of various milestones, Bizhub earns a fee at different rates and at different times during an engagement (e.g., providing client portal access, assigning a relationship manager, obtaining DIN, Filing of forms, etc.). Because the resources and man-hours spent on providing the service are non-returnable, a refund for the earned fee is not possible. Furthermore, any money paid to government entities, such as filing fees, registration fees, or taxes, or to other third parties involved in the processing of your order, cannot be refunded or credited.In any case, Bizhub is only responsible for refunding the fee paid by the client.

After deducting the costs of services and the time and effort put in, store credit may be given based on the facts of the case as determined by the Feedback Manager and communicated to the client.

Bizhub will be liable to pay a refund only if the following conditions are met:

  1. Order was cancelled within 48 hours of payment, and no execution from our end had begun, as per our cancellation policy.
  2. Bizhub is unable to provide the promised services.

Bizhub will not process refunds in the following circumstances because it devotes its manpower, time, resources, and technology to meet the client’s needs–

  1. Any discounts or promotional offers obtained as part of any discount or promotional campaign
  2. The execution phase has begun.
  3. MCA, government bodies, and authorities’ delays, clarifications, and re-submissions
  4. Documents are not available from the client’s end.
  5. Towards any of the bundled/customized package’s component(s)
  6. In the event of a disaster, such as an earthquake, a fire, a flood, or a pandemic,
  7. The client’s business plans have changed, and he has decided not to use the services he had chosen.
  8. Payments made directly by you to any third parties, such as affiliates, vendors, or employees

*This is not an exhaustive list; the Feedback Manager will investigate the situation and make a decision.

Refund Request

Email can be used to request a refund. All refund requests must be submitted within 15 days of the original order date. We will process your request within 15 to 25 business days after receiving all of the information needed to process a refund, such as the reason for the refund, bank account information, and so on. The Feedback Manager will thoroughly investigate the situation before deciding whether or not the order is eligible for a refund.


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